Changelog
What’s new in Pilotdesk.
New features, fixes and improvements, shipped every two weeks.
v
2.4
Oct 2, 2026
New
Auto-tagging for every conversation
Pilot now reads each new ticket and adds topic, urgency and sentiment tags before anyone opens it. You can edit the tag list in Settings and the model learns from your corrections.
v
2.3
Sep 18, 2026
Improved
Faster replies in the shared inbox
Draft replies now appear in under a second for 90% of tickets. We also cut the time it takes to load a long conversation by half.
v
2.2
Aug 29, 2026
New
Slack and Linear integrations
Send any conversation to a Slack channel or turn it into a Linear issue in one click, with the full thread and customer details attached.
v
2.1
Aug 7, 2026
Fixed
Better handling of long email threads
Quoted replies and signatures are now collapsed automatically, so Pilot only reads the new part of each message.
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