New
Auto-tagging for every conversation →
The support inbox that answers itself.
Pilotdesk reads every ticket, drafts the reply in your voice and routes the hard ones to the right person. Your team just checks and sends.
Free for 2 seats · No credit card required
High priority
Emma Laurent · 2 min ago
Hi! I was charged twice for my October invoice. Could you refund one of them? Order #4821.
Pilot drafted a reply
94% confident
Hi Emma, sorry about that! I can see two charges for order #4821. I’ve refunded the duplicate payment of $49 — it will be back on your card in 3–5 business days.
Send reply
Edit
Order #4821 · $49
2 charges found
Customer since 2023
Support teams at 1,200+ companies use Pilotdesk
Nimbus
orbit
FIELDSTONE
Cadence
tandem
Arcwell
Features
Everything your team does by hand, done in seconds.
Drafts every reply
Pilot writes a first reply in your tone, using your help center and past answers.
Tags and prioritises
Topic, urgency and sentiment are set before anyone opens the ticket.
Routes to the right person
Billing goes to billing, bugs go to engineering, VIPs go to your best agent.
Learns from your docs
Connect your help center, Notion or Google Docs and Pilot stays up to date.
Shows what’s broken
Weekly reports group tickets by cause, so you fix the product, not just the ticket.
Private by design
Your data is never used to train shared models. SOC 2 Type II and GDPR ready.
What changes in the first month
62%
of tickets answered with a Pilot draft
4m → 40s
median first response time
4.8 / 5
customer satisfaction, up from 4.3
How it works
Live in an afternoon.
1
Connect your inbox
Gmail, Outlook, Zendesk, Intercom or Help Scout. Two clicks, no code.
2
Point it at your docs
Pilot reads your help center and past replies to learn how you answer.
3
Review and send
Approve drafts with one click. Turn on auto-send for simple questions when you’re ready.
Loved by support teams
We closed our backlog in the first week. Pilot drafts are so good that half our replies go out without a single edit.
Amara Okafor
Head of Support, Nimbus
It’s the first AI tool our agents actually asked to keep. It takes the boring tickets and leaves them the interesting ones.
Diego Alvarez
CX Lead, Orbit
Setup took one afternoon. Our first response time went from hours to minutes, and CSAT went up with it.
Sofia Rossi
Founder, Tandem
Questions, answered
Is there a free plan?
Does Pilot send replies without us?
Which tools does it work with?
Is our data used to train AI models?
Give your team its afternoons back.
Start free in two minutes. No credit card, no sales call.